PrintLark does not require an account. Email [email protected] or use the MobPage contact page. Before contacting support, try the steps below. Do not send a private photo or recognized text unless you deliberately want support to review it.
The camera does not open
Open device Settings, find PrintLark, and allow Camera access. You can still use Choose a photo if camera access is unavailable.
No speech is heard
Increase media volume, turn off silent audio routing where applicable, and confirm a voice for the selected language is installed in device speech settings. Then open PrintLark Settings and use Hear the instructions.
Text is missing or incorrect
Use bright, even light, hold the device steady, fill the frame with text, and avoid glare or deep shadows. Use Read now for a manual attempt. Verify important numbers and warnings against the original source.
Offline language status differs on the website
The native iOS and Android apps bundle all five OCR languages. The browser version depends on browser-managed offline storage and may need one online preparation step.
Restore Plus
Open PLUS, select Restore purchases, and use the same Apple or Google account that made the purchase. Pending purchases, refunds, billing retry, or store outages can delay access.
Advertising privacy choices
Open PrintLark Settings and choose Privacy choices when that option is required for your region. Plus removes ads.
What to include when you contact us
Email [email protected] or use https://www.mobpage.org/en/contact. Include device model and operating-system version, PrintLark version, selected reading language, whether the problem happens online, offline, or both, steps that reproduce the issue, and whether VoiceOver or TalkBack is enabled.
Never include passwords, payment-card information, or sensitive reading content.
Contact Us
Public support URL: https://www.mobpage.org/en/apps/printlark/support
Office: 23B, Blk 4, Golden Dragon Industrial Centre, 182-190 Tai Lin Pai Road, Kwai Chung, NT, Hong Kong.
Email: [email protected]